The Lifeline Program, established in 1985, is a federal initiative designed to make communication services affordable for low-income households. Administered by the Universal Service Administrative Company (USAC) under the oversight of the Federal Communications Commission (FCC), the program helps eligible consumers stay connected to jobs, healthcare, education, family, and emergency services by providing discounted phone or internet services.
Who is Eligible for Lifeline?
Lifeline eligibility is based on income or participation in qualifying government programs. You may qualify if:
- Your household income is at or below 135% of the Federal Poverty Guidelines.
- You participate in programs such as:
- Supplemental Nutrition Assistance Program (SNAP)
- Medicaid
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (FPHA)
- Veterans Pension or Survivors Pension
- Tribal programs including Bureau of Indian Affairs General Assistance, Tribal TANF, Tribal Head Start, or the Food Distribution Program on Indian Reservations (FDPIR)
Only one Lifeline benefit is allowed per household, whether for phone or internet services.
Lifeline Program Rules
To maintain fairness and program integrity, the following rules apply:
- One Benefit per Household: Only one Lifeline discount is allowed per household.
- Mandatory Service Use: Subscribers must use their service at least once every 30 days to keep it active.
- Proof of Eligibility: Applicants must verify their eligibility during enrollment and annually thereafter.
- Non-Transferable: Lifeline benefits cannot be transferred to another person.
Failure to follow these rules may result in losing the Lifeline benefit.
How to Apply for Lifeline?
Applying for Lifeline involves a few important steps:
- Provide Personal Information: Submit your full name, date of birth, home address, and the last four digits of your Social Security Number or Tribal ID at freephonegov.com.
- Submit Proof of Eligibility: Depending on how you qualify, provide either:
- A copy of your current benefits award letter from a qualifying program, or
- Proof of income, such as recent pay stubs or your prior year’s tax return.
- Proof of Identity and Address: Provide government-issued ID (like a driver’s license or passport) and a document confirming your residential address (such as a utility bill or lease agreement).
Applications can be completed online through the National Verifier system or through participating service providers. In some states, there may be a separate application process.
Why Lifeline Matters
The Lifeline Program ensures that low-income individuals and families are not left behind in an increasingly digital world. Access to affordable communication is crucial for securing employment, managing healthcare, staying informed, and reaching emergency services when needed.
For many, Lifeline is not just a benefit, it’s a lifeline to opportunity, security, and essential services.